Repair Services

Check Warranty Status

Direct Support from the Original Manufacturer

Magna-Power provides consistent, reliable service with direct support from its factory to its authorized service centers. These direct channels greatly increase efficiency to minimize down-time, easing the troubleshooting process and allowing genuine replacement assemblies to be issued quickly.

  • Predictable turnaround time with stocked replacement assemblies.
  • Genuine, Magna-Power manufactured and tested parts.
  • Excellent online and phone assistance.
  • Calibration and extended burn-in.

In Warranty and Out of Warranty Support

Magna-Power still services nearly every product it has ever shipped. Whether your product is in warranty or out of warranty, contact your Magna-Power authorized service center for more information regarding support options.

Request Return Material Authorization (RMA)

All products and parts shipped to Magna-Power must be authorized. By submitting this form, you agree you have have read and accept both the following return instructions and the Magna-Power Electronics Warranty Policy.

Ensure the return unit is packaged well, using the original packaging materials, and returned freight prepaid and insured using a recommended carrier. Failure to do so may result in transit damage, which will not be covered under warranty. The RMA number must be on the outside of the box. No units will be accepted without a RMA number assigned by Magna-Power. Magna-Power will make arrangements to supply packaging material, if needed. Transportation by ocean vessel will not be accepted under any circumstance.

Magna-Power's preferred shipping carrier is FedEx Ground for the SL Series products and FedEx Freight for all other products. Other acceptable carriers include: New Century, Old Dominion, Pitt Ohio, Alcrest, Yellowstone, Schelei Dray Line, Capitol Logistics, A. Duie Pyle, Northern American Van Lines, United Van Lines, Landstar, R&L Carriers, and Estes.

By returning your power supply to Magna-Power Electronics, you understand that if you return a unit to Magna-Power Electronics for repair that is damaged in transit, you will be responsible for all charges associated with repairing this transit damage. These terms will apply to all product, regardless of warranty status.

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Magna-Power's Product Warranty

The following is made in lieu of all warranties expressed or implied.

Magna-Power Electronics, Inc. warranties its products to be free of manufacturing defects for a period of two (2) years from date of original shipment from its factory. Magna-Power Electronics, Inc. will repair, replace, or refund the purchase price at its discretion, which upon examination by Magna-Power Electronics, Inc., is determined to be defective in material or workmanship, providing such claimed defective material is returned upon written authorization of Magna-Power Electronics, Inc., freight prepaid.

For products failing within the first 30 days of the warranty period, Magna-Power Electronics, Inc. will return the repaired product at its expense using a standard shipping method; after 30 days of the warranty period, the repaired product will be returned at the customer’s expense using the customer’s requested shipping method.

Damage due to corrosion, customer alterations, excessive dust, extreme environmental or electrical conditions, and/or misuse will be evaluated upon inspection. If inspection reveals that the cause of damage is not due to materials or workmanship, repair of the product will be treated on a non-warranty basis.

All electrical, commercial supply parts, and items not manufactured by Magna-Power Electronics, Inc. shall carry the warranty of the original manufacturer and no more, but under no circumstances to exceed the warranty period. Replacement parts shall be warranted for a period of 90 days.

Warranty labor shall only apply if the product, assembly, or part is returned to the factory freight prepaid and insured. Damage or breakage while in transit is not covered by this warranty.

Magna-Power Electronics, Inc. assumes no responsibility to Buyer for labor to diagnose and remove defective product and installation of replacement product. Furthermore, Magna-Power Electronics, Inc. is not liable to Buyer or to any third party for consequential or incidental damages under any circumstances, whether due to defect in the product, due to delay or failure of delivery, due to a failure of the product to perform as specified, or for any other reason or cause. Buyer and Magna-Power Electronics, Inc. agree that Buyer’s sole remedy and Magna-Power Electronics, Inc.’s sole liability to Buyer is limited to repair, replacement, or refund of the purchase price of the product as described herein, whether Buyer’s claim arises out of contract or in tort.

All claims against the warranty shall be the final determination of Magna-Power Electronics, Inc.